Seriously people, stop outsourcing customer service
July 29, 2006
So I just had a birthday recently and got some gift cards. One of the gift cards was to boaters world, which sell marine supplies. There isn't one all that close to me so I was hoping to be able to use this gift card online. After not finding any information on their website I decided to call....
"ring ring ring"
Hello? May I have your name and telephone number please?
me: actually I just had a quick question...
me: I got a gift card as a gift and I was wondering if I can use it online or over the phone?
You have gift card? (puzzled)
me: yes, a gift card to boaters world.
So you buy at store?
me: ummm no, I received it as a gift. I don't know where it came from
So you got the gift card at the store? (still puzzled)
me: ummm no, I just said I got it as a gift
hmmm so which store did you get it from?
me: (thinking WTF lady) did you hear when I said I got it as a gift and I don't know?
well you'll have to use it at the store you got it from
me: (click hang up)
seriously people wtf
"ring ring ring"
Hello? May I have your name and telephone number please?
me: actually I just had a quick question...
me: I got a gift card as a gift and I was wondering if I can use it online or over the phone?
You have gift card? (puzzled)
me: yes, a gift card to boaters world.
So you buy at store?
me: ummm no, I received it as a gift. I don't know where it came from
So you got the gift card at the store? (still puzzled)
me: ummm no, I just said I got it as a gift
hmmm so which store did you get it from?
me: (thinking WTF lady) did you hear when I said I got it as a gift and I don't know?
well you'll have to use it at the store you got it from
me: (click hang up)
seriously people wtf
teacher says:
August 15, 2006 @ 07:30 — Reply
http://www.boatersworld.com/gift-certificate.htm The BoatersWorld.com Online Gift Certificate BoatersWorld.com Gift Certificates can be redeemed online to purchase products from BoatersWorld.com or any Ritz Interactive website listed below. grasshoppa!!!
Jim says:
August 15, 2006 @ 08:07 — Reply
well teach you're wrong. Those are online gift certs. I did not have an online gift cert. Thanks for trying though
bill says:
July 6, 2007 @ 19:23 — Reply
Welcome to my nightmare Jim. I work for a company which is currently outsourcing as quickly as possible. My dept. has yet to get the axe, but I now have to work closely (ironically) with aprox. 10 other depts which are scattered across India. The basic level of job knowledge is pathetic, and their communication/comprehension skills are dispicable. OUTSOURCING MUST END!!!!
Traci says:
July 13, 2007 @ 19:28 — Reply
This is so true and getting worse everyday. I had some American Express Travelers Cheques left over from a trip and called to see if I could deposit them in the ATM. After trying to explain for 10 minutes what an ATM was I realized that whatever info I was given was probably wrong anyway. A very sad state of affairs. Do companies have to pay social security for these employees?
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